SmartHQ™
We believe in integrating smart technology into the heart of every home. The SmartHQ™ app puts control in your hands, and introduces new and unique experiences to your home ecosystem.
Connected Living
SMART HOME COMFORT
Connected Living
Download the
SmartHQ™ app
To get started, download the free SmartHQ™ app for your Apple or Android phone, and connect your Haier Wi-Fi enabled appliances.
Latest updates
See what’s new on SMARTHQ™
SMARTHQ™ AI ASSISTANT (BETA VERSION)
Effortless appliance support with the SmartHQ™ AI Assistant. Simply ask a question instead of searching through a manual. Get instant guidance on troubleshooting, maintenance, and performance optimisation, making it easy to get the most from your appliances.
SmartHQ™ Assistant is under development in beta mode. It may provide inaccurate responses.
SMARTHQ™ FOR ALL
SmartHQ™ for All enhances every Haier appliance owner's experience - whether connected or not. Access use and care manuals, Flavorly™, and the SmartHQ™ AI Assistant. As it evolves, new features will make it an essential ownership companion.
FLAVORLY™ RECIPE GENERATOR
Transform everyday ingredients into inspired meals with our AI-powered recipe generator. Seamlessly input ingredients by typing, speaking, or capturing a photo, and receive curated recipes tailored to your preferences. Elevate your culinary repertoire with guided instructions and imagery, favourite recipes for easy access next time or preserve cherished family dishes in your secure digital vault.
Connected Appliances
SmartHQ™ is where your home’s digital and physical worlds come together to make life easier, with convenient control of your Wi-Fi enabled Haier appliances.
Help is always at hand
Enjoy seamless control with Google Home Assistant or Amazon Alexa integration, and helpful SmartHQ™ notifications to monitor and adjust your home ecosystem. Try commands like ‘Set the air conditioner to 20 degrees’ or ‘Turn off the air conditioner’ - without leaving the couch.
Future Ready Living
At home, at work, or on holiday, SmartHQ™ keeps you seamlessly connected to your home ecosystem. Arrive home to comfort by remotely controlling your appliances from anywhere, or setting up a schedule to suit your lifestyle.
Security
We have achieved Gold verification level for UL’s IoT Security Rating which prioritises the protection of your appliance, data and privacy through every stage of development, manufacturing, and maintenance, with regular audits and testing to ensure the standards are maintained.
How to Connect
Step 1: Download SmartHQ™
Then sign in or create an account. If you’re creating a new account, you’ll be asked to verify your email address, then return to the app to sign in.
Step 2: Select your appliances
After signing in, select the first appliance you want to connect. You’ll have the opportunity to set up additional appliances later.
Step 3: Connect with your appliance
The connection experience varies per product. Within SmartHQ™, once you have selected your appliance, you'll be guided through steps to connect.
Need more guidance? View step-by-step guide
Smart and Secure
SmartHQ™ is the go-to control platform for several leading global appliance brands. Designed and developed in the USA, it’s designed with privacy in mind.
Data Safety
With gold-standard data encryption and data protection, SmartHQ™ is designed to keep your appliances and data safe. Regular testing and updates are done to make sure it stays that way.
Trusted Partners
Thanks to our partnerships with trusted companies, SmartHQ™ ensures your compatible appliances are equipped with the latest smart features, cycles, and experiences designed to make daily life easier.
Smart Control
Using your smartphone’s geolocation, you can create a custom automation to automatically set your Haier Air Conditioner to your preferred setting when you arrive home.
Adapts to your life
Use the SmartHQ™ app to set your Hot Water Heater to Vacation Mode for a period of time, which will maintain a low temperature to save energy while you are away, then reheat for your return.
Filter Cleaning Education
Clean filters ensure the highest air quality and unit efficiency. Using the SmartHQ™ app you can easily access a step-by-step video on how to clean your Haier Air Conditioner filter.
Frequently Asked Questions
The app and digital platform you will need to pair your Connected Home appliances. Once paired, SmartHQ™ helps you control, manage and monitor your connected appliances remotely from your device. SmartHQ™ is the gateway to in-app companions such as Kitchen Assistant.
Because there are always moments when your hands are full, we’re introducing convenient hands-free help through integration partnerships with Google Assistant and Amazon Alexa*.
* Dependent on functionality available in your region.
Connected appliances look just like non-connected appliances. However, for greater convenience they connect to your home Wi-Fi, enabling you to monitor and control them remotely, including receiving notifications, wherever and whenever.
Open the SmartHQ™ app, connect your appliance if you haven’t already – using the instructions in the app – then tap on its icon. You’ll be able to see its status, and a range of ways to control it, from adjusting temperatures to switching modes or ordering consumables like water filters.
A Connected Home expands and enhances the experience of your appliances. It brings flexibility and convenience to heating, cooling, and hot water. Adjust your air conditioner settings remotely, schedule heating and cooling to suit your routine, and learn how to clean your products to keep them running smoothly.
Check your air conditioner for a label like the one below.
If you have a label, download the SmartHQ™ app.
If you have no label, or have an air conditioner that is not a Hi Wall Split model, download the SmartAir2 app.
